Preguntas frecuentes

Do you have any questions?

PURCHASE INFORMATION

You can make a purchase by browsing our store, selecting the products you want, and adding them to your cart. Then, go to your cart, review the details of your order, and proceed to checkout by entering your shipping and billing information.

No, but we recommend creating an account before or during checkout so you can track your orders, save addresses, and receive special offers.

You can check the availability on each product page. If a product is out of stock, it will be clearly marked, and in some cases, you’ll have the option to sign up for a notification when it becomes available again.

Once confirmed, orders are processed quickly. However, if you need to make changes or cancel your order, please contact us as soon as possible and we’ll do our best to help you.

On the cart page or during checkout, you’ll find a field where you can enter your discount code. Make sure to apply it before completing your purchase.

When placing your order, you can enter your billing information. If you need an invoice after the purchase, just contact us with your order details and we’ll send it to you.

Yes, we accept returns within a specified period. Products must be in their original packaging and unused. Please check our return policy for more details.

You can reach us through our contact form, email, WhatsApp, or social media. We’re available to help with any questions you may have.

Our store prices do not include taxes. Taxes are calculated during checkout and will be shown as “Tax” on the payment page, unless otherwise indicated on the product page or at checkout.

PAYMENT INFORMATION

We accept credit cards, bank transfers, PayPal, and cash in our stores. Please check the available options at checkout.

Yes, we use secure and encrypted payment platforms to protect your data. We do not store credit card information.

Yes, in our store we offer installment payments through Affirm, Klarna, Acima, and Afterpay. We reserve the right to change, update, or remove any of these payment methods on our platform without prior notice.

Additionally, depending on the payment method, some banks or platforms (Affirm, Klarna, Acima, and Afterpay) may offer more options for paying in installments. Please check with your bank to verify availability.

Currently, we do not accept cryptocurrency payments.

There could be various reasons, such as insufficient funds, incorrect information, or bank restrictions. We recommend trying again or contacting your bank.

Depending on the location and the product, we may offer cash payments at our physical stores located at:

Gianmarys Jewelry Kissimmee 4108 W Vine St, Kissimmee, FL 34741, United States +1 (407) 450-6837

Gianmarys Jewelry Lake Nona 13024 Narcoossee RD, Bravo Supermarkets, Orlando, FL 32832, United States +1 (407) 494-7469

Gianmarys Jewelry Michigan 3081 Michigan Ave, Kissimmee, FL 34744, United States +1 (689) 216-5632

Please check at checkout if this option is available for your address.

If you choose this option, you will receive the bank details to make the transfer. It is important to send the payment confirmation so we can process your order.

Generally, payments must be completed within 24 to 48 hours. After that time, the order may be automatically canceled.

Yes, if you meet the requirements of our return policy or if there was an error with your order. Refund times may vary depending on the payment method used.

You will receive a confirmation email once the payment has been approved. If you don’t receive it within a few minutes, check your spam folder or contact us.

SHIPPING INFORMATION

Yes, for orders over specific amounts defined by promotions on our website, we offer free shipping. Please check our promotions and shipping policies for more details.

We work with USPS to ensure security at every stage of your purchase process.

All orders are processed within 1 to 5 business days. Shipping and delivery are not guaranteed on weekends or holidays. In case of high order volume, natural disasters, bad weather, civil unrest, or service suspension by external carriers, shipments may be delayed. Delivery times may vary. If there is a significant delay in shipping your order, we will contact you by email or phone. We do not offer international shipping.

Shipping costs for your order will be calculated and shown at checkout. Estimated delivery times are based on those provided by the external shipping service chosen by the customer. Estimated times are not guaranteed unless specified in the rate selected for the specific zone.

We ship to P.O. Boxes, APO/FPO addresses.

Gianmarysjoyas.com ships to addresses within the U.S., U.S. territories, and APO/FPO/DPO addresses.

No, we do not offer international shipping at this time.

Once your order has been shipped, you will receive a tracking number by email so you can track the status of your order.

If no one is available to receive it, the courier will attempt redelivery or leave a notice with instructions to reschedule delivery or pick up the package.

If your order has not been shipped yet, we can change the address. Please contact us as soon as possible to arrange the update.

Contact us immediately with photos of the package and the product. We will assess the case and provide you with a quick solution.