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Oferta especial de hoy: hasta un 25% de descuento.
Esta campaña es por tiempo limitado, al finalizar la campaña los productos estarán a su precio regular según disponibilidad de stock.
Preguntas frecuentes
PURCHASE INFORMATION
How can I make a purchase in the store?
You can make a purchase by browsing our store, selecting the products you want, and adding them to your cart. Then, go to your cart, review the details of your order, and proceed to checkout by entering your shipping and billing information.
Do I need to create an account to make a purchase?
No, but we recommend creating an account before or during checkout so you can track your orders, save addresses, and receive special offers.
How can I know if a product is available?
You can check the availability on each product page. If a product is out of stock, it will be clearly marked, and in some cases, you’ll have the option to sign up for a notification when it becomes available again.
Can I modify or cancel my order after placing it?
Once confirmed, orders are processed quickly. However, if you need to make changes or cancel your order, please contact us as soon as possible and we’ll do our best to help you.
How can I apply a discount code to my purchase?
On the cart page or during checkout, you’ll find a field where you can enter your discount code. Make sure to apply it before completing your purchase.
How can I request an invoice for my purchase?
When placing your order, you can enter your billing information. If you need an invoice after the purchase, just contact us with your order details and we’ll send it to you.
Do you have a return and exchange policy?
Yes, we accept returns within a specified period. Products must be in their original packaging and unused. Please check our return policy for more details.
How can I contact customer service?
You can reach us through our contact form, email, WhatsApp, or social media. We’re available to help with any questions you may have.
Do the prices include taxes?
Our store prices do not include taxes. Taxes are calculated during checkout and will be shown as “Tax” on the payment page, unless otherwise indicated on the product page or at checkout.
PAYMENT INFORMATION
What payment methods do you accept?
We accept credit cards, bank transfers, PayPal, and cash in our stores. Please check the available options at checkout.
Is it safe to pay in your store?
Yes, we use secure and encrypted payment platforms to protect your data. We do not store credit card information.
Can I pay in installments or with a payment plan?
Yes, in our store we offer installment payments through Affirm, Klarna, Acima, and Afterpay. We reserve the right to change, update, or remove any of these payment methods on our platform without prior notice.
Additionally, depending on the payment method, some banks or platforms (Affirm, Klarna, Acima, and Afterpay) may offer more options for paying in installments. Please check with your bank to verify availability.
Do you accept cryptocurrency payments?
Currently, we do not accept cryptocurrency payments.
Why was my credit card declined?
There could be various reasons, such as insufficient funds, incorrect information, or bank restrictions. We recommend trying again or contacting your bank.
Can I pay in cash?
Depending on the location and the product, we may offer cash payments at our physical stores located at:
Gianmarys Jewelry Kissimmee
4108 W Vine St, Kissimmee, FL 34741, United States
+1 (407) 450-6837
Gianmarys Jewelry Lake Nona
13024 Narcoossee RD, Bravo Supermarkets, Orlando, FL 32832, United States
+1 (407) 494-7469
Gianmarys Jewelry Michigan
3081 Michigan Ave, Kissimmee, FL 34744, United States
+1 (689) 216-5632
Please check at checkout if this option is available for your address.
How does payment by bank transfer work?
If you choose this option, you will receive the bank details to make the transfer. It is important to send the payment confirmation so we can process your order.
How much time do I have to complete the payment if I choose bank transfer?
Generally, payments must be completed within 24 to 48 hours. After that time, the order may be automatically canceled.
Can I request a refund?
Yes, if you meet the requirements of our return policy or if there was an error with your order. Refund times may vary depending on the payment method used.
How do I know my payment has been processed correctly?
You will receive a confirmation email once the payment has been approved. If you don’t receive it within a few minutes, check your spam folder or contact us.
SHIPPING INFORMATION
Do you offer free shipping?
Yes, for orders over specific amounts defined by promotions on our website, we offer free shipping. Please check our promotions and shipping policies for more details.
What shipping options are available?
We work with USPS to ensure security at every stage of your purchase process.
How long does it take for my order to arrive?
All orders are processed within 1 to 5 business days. Shipping and delivery are not guaranteed on weekends or holidays. In case of high order volume, natural disasters, bad weather, civil unrest, or service suspension by external carriers, shipments may be delayed. Delivery times may vary. If there is a significant delay in shipping your order, we will contact you by email or phone. We do not offer international shipping.
How much does shipping cost?
Shipping costs for your order will be calculated and shown at checkout. Estimated delivery times are based on those provided by the external shipping service chosen by the customer. Estimated times are not guaranteed unless specified in the rate selected for the specific zone.
Do you ship to all of the United States?
We ship to P.O. Boxes, APO/FPO addresses.
Gianmarysjoyas.com ships to addresses within the U.S., U.S. territories, and APO/FPO/DPO addresses.
Do you offer international shipping?
No, we do not offer international shipping at this time.
How can I track my order?
Once your order has been shipped, you will receive a tracking number by email so you can track the status of your order.
What happens if I’m not home when the order arrives?
If no one is available to receive it, the courier will attempt redelivery or leave a notice with instructions to reschedule delivery or pick up the package.
Can I change the delivery address after placing the order?
If your order has not been shipped yet, we can change the address. Please contact us as soon as possible to arrange the update.
What should I do if my order arrives damaged or incomplete?
Contact us immediately with photos of the package and the product. We will assess the case and provide you with a quick solution.
Gianmarys Jewelry Kissimmee
4108 W Vine St, Kissimmee, FL 34741, Kissimmee, FL 34741
+1 (407) 450-6837info@gianmarysjewelry.comGianmarys Jewelry Lake Nona
13024 Narcoossee RD, Bravo Supermarkets, Orlando, FL 32832
+1 (407) 494-7469info@gianmarysjewelry.comGianmarys Jewelry Michigan
3081 Michigan Ave, Kissimmee, FL 34744
+1 (689) 216-5632info@gianmarysjewelry.comPrecios válidos para compras en línea. Consulta los precios aplicados en nuestra tienda en línea. Envíos solo dentro de Estados Unidos. Las promociones y ofertas solo son válidas para productos vendidos en nuestra tienda en línea. Algunos productos pueden tener descuentos debido a promociones especiales o campañas publicitarias. La oferta vence al finalizar la promoción. Para más información, consulta nuestras políticas de compra.